Shipping Policy

This Shipping Policy applies to all orders placed through Livora ("we", "us", "our", "the store").

1. Order Processing

All orders are processed within 1 to 2 business days after payment confirmation.

During periods of high demand, promotional campaigns, or holidays, processing times may experience slight delays.

2. Shipping Origin

Livora orders may be shipped directly from our suppliers or international logistics centers, including suppliers located in China.

This allows us to offer competitive prices and free tracked shipping.

3. Delivery Timeframe

The estimated delivery time for Spain is 7 to 14 business days from the moment the order has been dispatched.

Delays may occur due to customs procedures, logistical issues, high demand, holidays, weather conditions, or circumstances beyond our control.

4. Shipping Method

Orders are shipped using standard tracked shipping.

Once your order has been dispatched, you will receive an email with the tracking details so you can monitor the status of your shipment.

5. Shipping Costs

Free tracked shipping is available on all orders placed through Livora.

No additional standard shipping charges will be applied at checkout unless expressly stated otherwise.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information when placing an order.

Livora is not responsible for delays, failed deliveries, losses, or other issues resulting from incorrect, incomplete, or misspelled addresses.

If you notice an error in your shipping details, please contact us as soon as possible. Once an order has been processed or dispatched, we cannot guarantee that the delivery address can be modified.

7. Lost or Damaged Packages

If your package is lost or arrives damaged during transit, our team will review the situation and work with the shipping carrier to resolve the issue.

To assist with the claim process, we may request photos of the package, the product received, or any other relevant information.

8. Contact

For any questions regarding your order status, shipping, or tracking information, please contact our customer support team through the Contact Us section of our store.

Livora

Smart cleaning solutions for a cleaner, easier home.